Exchange Policy

All items are eligible for exchange only if we are notified  5 business days (from delivery date). That means when you recei

hassle-free exchange guarantee. Just let us know which style/size you would exchange to. The exchange will be shipped within 2 business days after receiving the return. Return shipping is not covered. 

 

Return Policy

We’ll gladly take any unsatisfied item back within 30 days of delivery. Just be sure you have not worn or altered it. Attached tags and a copy of the receipt will be needed. Eligible returns will be credited to your original form of payment. 

When a package is returned to the shipper if UPS/USPS cannot complete delivery or if delivery is refused, a flat rate fee 15% is charged to cover shipping.

 

Step-by-step Return Instruction

Step 1 – Email 

Email cs@smartchoicesuit.com with your order number and reason of return. We’ll reply you with the Return Instruction details by email. 

Step 2 – Ship 

Ship the item back to us in its original, unused condition with its original tags attached, hanger, crystal bag within 30 days for a refund.

  • The original receipt or the copy inside the package is required.
  • For returning a suit or walking suit, customer need to return all blazer, pants, vest and accessories if any.
  • No signature required service is accepted at the return center. 
  • Suits Outlets is not responsible for any return sent to any other address or item damaged or lost in the returns process.

Step 3 – Refund

  • Refund will be processed within 5 business days of receiving your return. All refund goes directly back to the original payment method.
  • We reserve the right to refund base on return item condition. We will email you with refund details. Shipping is a service and it is non-refundable. A restocking fee might be charged for packaging, handling, and any other cost during the restocking process.
  • Return shipping will NOT be covered.
  • FINAL SALE items cannot be returned for exchange, credit, or refund. 

 

CONTACT US / EMAIL
Please feel free to contact Suits Outlets team for your return/exchange.

Email: cs@smartchoicesuits.com